Phones are being revolutionized and not just for residential consumers. Office phones like Cisco phones now look very different from what they were originally designed like. Because there are different customer demands for items depending on the workforce, there are phones that are traditional and phones that have a little more flare. If you are interested in increasing the productivity and the abilities of your workforce, here are three things that a touchscreen phone will do for your office.
Save all contact information
While traditional phones allow workers to dial out or have phone numbers saved via speed dial, touchscreen office phones will be similar to cellular phones. These phones will allow workers to touch a contact button to pull up everyone who has been saved in the system. The system can save names, phone numbers, and address information for the contact. If this is saved in the phone system itself, your workers will be able to update any customer or vendor information so that it can immediately be used. Workers can also save new client information while looking at the phone itself, so no one needs to go back to a computer to save information.
Workers can print from the phones
Touchscreen phones that are connected to WiFi are just as good to print from as a tablet. Workers who package items can use the phones to print off information from customer accounts in order to create shipping labels. Workers can also let the customer know that a new shipping label is being printed for them in real time and give them information on when the package will be expected. Printing from the phone also allows more convenience when the computers are shut down for the day or before the system is booted up in the morning.
Visual teleconferencing with customers is available
Rather than having to download a third-party application to speak to customers by phone, your workforce will be able to make a call and select the video option. This can aid in teleconferencing with clients and with one another when in the office. Troubleshooting and meetings are made much easier with the use of a touchscreen phone that has video capabilities. Offer the option to video chat for clients who may need immediate help with products and services. When speaking with your own vendors, you will be able to approve product production without causing any extra hassle.